Giantoy Help Center
Frequently Asked Questions & Policies
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Do you ship to my country? Postage?
What payment methods are supported?
Can the package be declared a lower price?
Shipping Methods: Standard / Expedited
Please make sure the shipping address is correct
What payment plans are supported?
Can I cancel an order if I change my mind?
How to revise orders?
Will I receive a notification when release?
How and when should the remaining balance be paid?
How many days does it take for order processing?
How can I change the address before shipping?
What if I miss the deadline of the balance payment?
Why is the status of my order still "pending" after I fulfill the remaining balance?
How to trace the shipping updates?
Why is the shipping taking so long? Is it normal?
Final Delivery Promise: What if the package is lost during transit
Shipping Delay Reimbursement
Can I reject the package on delivery?
Return & Exchange Policy
Defect Grading & Reimbursement Policy
Can I return the product if I don't like it?
Where can I see my reward points?
How to use discount code when checkout?
How and when will I receive the reward points from the PayPal invoices?
What is the use of reward points?
How to get reward points?
How to redeem reward points to discount codes?