Giantoy Help Center
Frequently Asked Questions & Policies
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How and when should the balance be paid?
Will I receive a notification when the product is released?
What payment methods are supported?
What if I already missed the deadline of the balance payment?
How to change the currency that the price displays?
How to add notes for my order?
Can I pay the balance before the release?
How much do we declare on the packages?
How many days does it take for order processing?
Can I cancel an order if I change my mind?
Why is the status of my order still "pending" after I fulfill the remaining balance?
How can I change the address before shipping?
Which shipping methods are available to my country?
What currency is used for transaction?
How to check the actual price of the product?
How to simulate the shipping costs?
Do I have to pay tax when ordering?
How is the postage for pre-order items charged?
Can I return the product if I don't like it?
How to trace the shipping updates?
Why is the shipping taking so long? Is it normal?
Final Delivery Promise: What if the package is lost during transit
Shipping Delay Reimbursement
Can I reject the package on delivery?
Supported areas in Chile for Yun Express
Where can I see my reward points?
How to use discount code when checkout?
How and when will I receive the reward points from the PayPal invoices?
What is the use of reward points?
How to redeem reward points to discount codes?
How to get reward points?