Frequently Asked Questions & Policies
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Return & Exchange Policy
Defect Grading & Reimbursement Policy
Why is the shipping taking so long? Is it normal?
What carrier do you use to ship to my country?
Expedited Shipping ($19.99)
How to trace the shipping updates?
Standard Shipping (Free)
Do you ship to my country? Postage? Time it takes?
Final Delivery Promise: What if the package is lost during transit
Can the package be declared a lower price?
Shipping Delay Reimbursement
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Where can I see my reward points?
How to use discount code when checkout?
Can I cancel an order if I change my mind?
Will I receive a notification when release?
How and when should remaining balance to be paid?
What payment methods are supported?
How many days does it take for order processing?
Can I return the product if I don't like it?
How can I change the address before shipping?