Frequently Asked Questions & Policies
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Return & Exchange Policy
Defect Grading & Reimbursement Policy
Why is the shipping taking so long? Is it normal?
How to trace the shipping updates?
Expedited Shipping ($19.99)
What carrier do you use to ship to my country?
Standard Shipping (Free)
Do you ship to my country? Postage? Time it takes?
Shipping Delay Reimbursement
Countries we do not ship to
Final Delivery Promise: What if the package is lost during transit
Can the package be declared a lower price?
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Where can I see my reward points?
How to use discount code when checkout?
Can I cancel an order if I change my mind?
Will I receive a notification when release?
How and when should remaining balance to be paid?
What payment methods are supported?
How many days does it take for order processing?
Can I return the product if I don't like it?
How can I change the address before shipping?