How to trace the shipping updates?

1. You would receive a tracking number after despatch. 

We provide fully trackable shipping methods for all packages.  As soon as the package is despatched:  An email will be sent automatically to you from our email info@giantoy.com

If you don't see it, please check your SPAM folder first and mark it as "Not SPAM" to avoid missing out on important notifications on your orders. 

Note: 

If you paid for expedited shipping, the tracking number would be uploaded 1-2 business days later after we handle the package to the carrier, because the final tracking number for expedited couriers (e.g., DHL, TNT, FedEx) need to be retrieved after the couriers finish the essential processing (information validating, measuring, etc.). Please kindly allow it a few more days for us to update you on the final transfer number. 

2. Tracking website

Click the tracking number and go to the corresponding tracking websites. 

3. Seeing no update? 

Updates need a few days to sync to tracking websites 

If you can see no updates at the moment and it's been within 3 days since you received the shipping notification, please try after 1-2 days. 

Use the correct tracking websites

It's recommended to check the tracking updates with the recommended tracking website link first, instead of going directly to the official websites of the mentioned couriers. 

Sometimes, you might see no updates on the courier's website, because the updates need to sync in their system after they pick up the package from the local warehouse and continue the delivery procedures on their end.

Other concerns

If it's already been a few days (more than 3 days), and you are sure you checked on the correct tracking website but still seeing no updates, please contact us with the order number. We will help you! 

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