How to trace the shipping updates?
1. Use the tracking number we sent you via email
We provide fully traceable shipping methods to all packages, even in our standard plan (free).
As soon as the package is despatched: An email will be sent automatically to you, and it looks like this.
If you paid for expedited shipping, you would receive a tracking number in standard shipping format first, it would be updated to expedited shipping format within a few days, because expedited couriers like DHL could only generate the tracking number after they receive and process the package.
2. Use the exact tracking website
With the tracking number, you can go to according tracking websites to follow up the whereabouts of your package.
|Carrier||Tracking Number Format||Initial Trace||Full Trace|
|SF Express||SF×××××××××××××||Agent Website|| SF Express / 17Track
|Registered Airmail||R(A-Z)×××××××××CN||Agent Website||17Track|
|DHL||9-10 digits of numbers||Agent Website||17Track / Agent Website|
|UBI - SCM Mexico||2×××××××××××||Agent Website||17Track / Agent Website|
|UBI - Canada||400×××××××××××××||Agent Website||17Track / Agent Website|
|UBI - Australia||21 digits of numbers & letters||Agent Website||17Track / Agent Website|
|UBI - UK Royal Mail||MN×××××××××GB||Agent Website||Royal Mail|
Difference between "initial trace" and "full trace"
Use "initial trace" when package just despatched.
You might catch blank records on public tracking websites if you trace your package within 3-5 days after despatch, because the updates haven’t synced from our shipping agent’s website to 17track yet.