Shipping Delay Reimbursement
1. Standard Shipping
If the whole duration exceeds 30 days, we would send a 3.5% partial refund as delay compensation.
Because of the naturally longer shipping duration and limited shipping options, the compensation limit for these countries are 60 days:
- All countries in South America, Africa, Middle East.
2. Expedited Shipping
Expedited shipping is carried by EMS, DHL, Aramex, etc. The normal waiting period for all expedited packages is 15 days at most (starting with the A-scan record's timestamp). We would refund the postage fully if the shipping takes more than 15 days, except the following situations:
- The buyer does not assist with customs clearance
- The buyer does not respond to the pick-up notice by the local carrier (although we aim to provide door-to-door delivery for every order, sometimes because of the differences in the operation of local branches, the buyer would have to pick up the package at the carrier's appointed processing center)