Can I cancel an order if I change my mind?

  • We changed your pre-order policy on Sep 24, 2021: When canceling a pre-order, the payment is only fully refundable within 7 days after the purchase. Requests later than 7 days will have a cancellation fee.  

1. If it is an in-stock item

You can only request a cancellation before despatch. When the item is already shipped, we can no longer "cancel" the order for you, if you no longer need the item, please refer to our Return and exchange policy and contact us again after you receive the package. 

  • We do not accept returns for opened boxed figures for buyers' reasons. (For situations not covered in returning please refer to Return and exchange policy)
  • We would deduct the value loss if the packaging condition is affected during the retuning shipping.

1. If it is a pre-order item

When canceling a pre-order, the payment is only fully refundable within 7 days after the purchase. Requests later than 7 days will have a cancellation fee. For more details, refer to our pre-order policy

Still need help? Contact Us Contact Us