Can I cancel an order if I change my mind?
1. If it is a pre-order item
You can request a cancellation if you change your mind with no penalty before release.
If you have already received the release notification, you can no longer that the deposit fully refunded, but can transfer the paid amount on other items on our website.
For more details, refer to our Pre-order Policy.
2. If it is an in-stock item
You can only request a cancellation before despatch. When the item is already shipped, we can no longer "cancel" the order for you, if you no longer need the item, please refer to our Return and exchange policy and contact us again after you receive the package.
- We do not accept returns for opened boxed figures for buyers' reasons. (For situations not covered in returning please refer to Return and exchange policy)
- We would deduct the value loss if the packaging condition is affected during the retuning shipping.