How many days does it take for order processing?

You would receive an email for every order when we ship.

An email with the tracking number and way to track would be sent to you automatically when we ship your order. (Please make sure @giantoy.com is not blocked by your mail agent.)

In-stock items

It usually takes 1~3 business days for in-stock items to ship out.  If an order is merged with in-stock items and pre-order items, we would split it into separate packages and send the items in-stock first.  

Pre-order items

The despatch time entirely depends on the release time. We would arrange the shipment as soon as the product arrives in our warehouse. 

  • If you have paid in full by the time the product reaches our warehouse, we would send the package to you immediately. 
  • If your order is with "deposit", we would arrange the shipment for you after the PayPal invoice we send you to collect the remaining balance is paid.

Note that for some figures we might send out the invoices a couple of weeks earlier than the actual release, which means you would have to wait for the product arrival after paying.

Weekends

Most of the time, we do not ship on weekends. Thank you for your understanding.